Sales Policy

Sales Policy

Cook's Cakes and
Confections

PLEASE READ OUR INFORMATION & SALES POLICIES BELOW BEFORE PLACING YOUR ORDER

Ordering Information
All orders must be paid in U.S. funds. All prices subject to change without notice. Orders by Indiana state
residents must include 7% sales tax. For orders within the U.S., we accept the above credit cards and money
orders. For international orders, we accept credit cards and bank drafts or money orders in U.S. funds.
International orders may be held for payment method to clear.

To Submit Your Order Electronically
Simply use the "Add to Shopping Cart" button to add items. When you are ready to check out, click on the
"Check Out" button.

Order Cancellation
Please e-mail any cancellation request to info@cookscakesandconfections.com as soon as possible, however,
keep in mind we ship most orders in less than 24 hours. Any cancellation requests after 24 hours of submitting
the order cannot be honored because the order is too far into the fulfillment process.

Shipping/Order Processing Charges
Shipping charges for items you select will appear during the checkout process before finalizing the sale. After
reviewing the shipping charges, you may choose to discontinue the checkout process or click "Checkout" to
proceed with the order. If you will be submitting your payment by fax or mail, see the instructions below on
how to figure the shipping charges and determine the product item #'s. Please note that some items may not be
able to ship to P.O. Boxes.

Shipping Method
Because of the weight, value, shipping time, etc. of a package, we reserve the right to choose the shipping
method. For orders held for pick-up (not shipped), please include a desired pick-up date. Each pick up will
receive an email confirmation that order is ready or when it will be ready for pick-up. There is no shipping
charges for pick-up orders. All required sales tax must be paid.

Ship-From Locations
All orders are shipped from Indianapolis, IN and shipping costs are estimated from this origination point.

International Orders
We ship to most countries in the world. (There is a minimum international shipping charge of $12.50 per order.)
All international orders must email for shipping costs. An invoice will be sent via email prior to fulfillment for
additional shipping charges. Shipping charges quoted on site are for continental U.S. shipments only.

Return Policy/Refund Policy
Food items and seasonal items (used predominately for a particular season or holiday orders cannot be returned.
Other items may be returned within 14 days of shipment date, unused, and with original packaging intact.
Upon satisfactory return of the merchandise, your credit card will be credited. Shipping charges will not be
refunded. Chocolate and icing products may melt during shipment in warm-weather months and upon setting
create a whitish finish to the chocolate. This does not affect the products quality or flavor. (There are no
refunds for melted products.) For items damaged in transit and shipped by UPS, contact UPS to process a
claim for the damaged item(s). You will need the shipping box available to give them the required shipping or
insurance numbers.

Privacy Policy
Our order form is hosted on a secure site where your private information is encrypted to keep it private. We
take your privacy very seriously. We do not share or distribute our customers' information with other parties
for the purpose of advertising, marketing, etc. We will only use your information for the completion of your
order.

CAUTIONARY STATEMENTS AND DISCLAIMER REGARDING PRODUCTS ON THIS WEBPAGE
Note: bakery products are made and shipped fresh. Most baked products deteriorate with age. We ship by UPS
ground and recommend no more than three days shipping times for these products. Note: all products are
wrapped to insure optimal freshness. If you would like to ship your order more rapidly such as 2nd or Next
day delivery , please note on special instructions with order, we will hold your order and we will email an
additional shipping quote/invoice.